Refund policy

Because every Paw Parcel is personalized and made specifically for your dog, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun.

The only exception is if your order arrives damaged. If any items inside are damaged upon arrival, please email hello@paw-parcel.com within 7 days of delivery with:

• Your order number
• Clear photos of the damaged product(s)
• Photos of the packaging (if applicable)

Our team will review your request and, if approved, will provide an appropriate solution at our discretion. Requests submitted without photographic evidence may not be eligible for replacement or refund.